In just three months, the U.S. Postal Service has lost $5.5 billion. The news comes after its first-ever default on a payment to the U.S. Treasury.
It's a payment the agency missed for future retiree health benefits.
"For the last seven years, we have been attempting to make a $5.5 billion payment each year for people that we have not even hired, people that might not even be born yet and that has been a very big strain on our budget as well as the economy has changed over the last several years," said Karen Mazurkiewicz of the U.S. Postal Service.
Customer habits are also changing.
"First-class mail is starting to deteriorate as people go to the internet to pay bills, get their statements, even tax day is a huge example where most people did electronic filing where five to ten years ago that all came to the postal service," said Karen Mazurkiewicz.
Although the news seems grim nationally, no jobs have been cut and no post offices are closed locally.
"We had a processing center in Elmira. We moved all that mail processing into this facility on Jefferson Road, so that we could move people to where they are needed and react to those volume changes. We did the same thing with Jamestown into Buffalo," said Mazurkiewicz.
Delivery routes are adjusted, and as people retire, they are not replaced.
"We have an older work force so some retire, but in most cases, we relocate them to a different job. Sometimes in the same building, sometimes down the road, sometimes at a facility 50 or 60 miles away in which they may be eligible for relocation," said Mazurkiewicz.
In order to keep smaller post offices open, like in West Henrietta, the postal service may shorten operating hours in the future.
"It would affect us if we had to go further to a post office to just get stamps," said Trudy Joanatte.
"This is very convenient. We have been here for 34 years. You are so familiar, you know everybody and it's just good to have this place here," said Bev Wallace.
"This is just kind of quick, easy in and out," said Stacey Mariano.
"I don't know what's going to happen that day when we can't pay, it will be a crisis, we just hope it doesn't get to that point...that we get some assistance," said Mazurkiewicz.
The U.S. Postal Service says it will more than likely miss its second payment on September 30.